Official response on M9/MM CCD sensor issue in an unofficial way (or vice versa)

MIG

http://www.l-camera-forum.com/le ... -7.html#post2825494


Based on this thread, we feel the need to clarifying a couple of things about the sensor marks issue you have been experiencing. The issue is linked with corrosion effects on the cover glass of the CCD sensor in Leica M9, M9-P, M Monochrom and M-E cameras. They manifest themselves as marks on images captured at smaller apertures (f/5.6-22). The new Leica M (Type 240) with the CMOS sensor is not affected by this problem. We are truly sorry for the inconvenience encountered and we have set up the following scheme for servicing the sensors of the products affected. Please be aware that a contact-free cleaning of the sensor is essential in preventing the issue.

•        Customer care will perform sensor cleaning free of charge by prior arrangement.
•        In the case of damage as a result of corrosion, the sensor will be replaced free of charge up to three years following the date of purchase. Leica Camera AG will cover the full costs of replacement, amounting to 1,800 euros plus applicable VAT. This does not apply to sensors damaged by scratching or breakage of the sensor glass.
•        In the fourth and fifth year following the date of purchase, sensors damaged by the corrosion effects described will be replaced for a fixed charge of 600 euros plus applicable VAT. Leica Camera AG will cover the remaining costs of 1,200 euros.
•        In the sixth and seventh year following the date of purchase, sensor replacement will be offered at a fixed charge of 1,200 euros plus applicable VAT. Leica Camera AG will cover the remaining costs of 600 euros.
•        For the eighth and more years following the date of purchase, sensor replacement will be offered at a fixed charge of 1,500 euros plus applicable VAT. Leica Camera AG will cover the remaining costs of 300 euros.
•        The prices stated apply for direct shipment of the camera to Leica Customer Care in Wetzlar or the Customer Care department of a national distributor. Additional costs may arise when the camera is sent to Leica through a dealer.
•        Mandatory warranty conditions will apply after customers have taken advantage of the extended goodwill arrangement.
•        As longer waiting times may otherwise occur, the camera should only be sent to Customer Care after prior arrangement.
•        
We will continue watching this thread so you are welcome to react here.

^JJ with Leica-camera

Wunderkind

So basically we are all going up the proverbial creek without a paddle from now on.

Enjoy our M9 while it works!

MYM8

M9 will be my last camera    Lie     Ka   !!!!!!!!!!!!!!!!!!!!!!

bubu

I start worrying about my MM.

頭文字L

部機連用8年算係o甘啦....

vincecharus

Hahaha, Leica will have to do something about it.  Otherwise, it's reputation of making collector grade cameras will go kaputt kaputt.

vincecharus

Oh my, just when I'm saying it, something's come true...

ballgor

I hope Leica will have a really really attractive upgrade program for the poor M9 users.